Returns & Refund Policy

At Florin, your satisfaction means everything to us. We want you to feel confident trying our products, which is why we offer a 30-Day Satisfaction Guarantee.

30-Day Satisfaction Guarantee

If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order and we will do our best to make it right.

Depending on the situation, we may offer:

• A replacement product
• Store credit
• A refund

Faulty or Damaged Products

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photos if applicable

Once reviewed, we may offer a refund, replacement, or store credit.

Refund Eligibility

Refunds or credits may be offered in the event of:

• Faulty products
• Damaged items during transit
• Incorrect items received
• Significant product issues

For hygiene and safety reasons, we may not be able to accept returns for opened or used products unless they are faulty.

Refund Processing

Approved refunds will be processed back to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Shipping Costs

Original shipping costs are non-refundable unless the item is faulty or an error was made on our part.

Contact Us

If you have any questions about your order or need assistance, please contact us at:

hello@florin.co.nz
Florin
New Zealand